The 21st century guest is used
to experiencing digital self- service wherever they go. At airports, train stations, movie theatres
and even at fast food restaurants. One area where this has not yet happened is
When guests enter a lobby they are usually
faced with an enormous front desk where they have to stand in line to check in
and wait for their credit card to be checked before they receive the key to
For some guests this can be a daunting and
tiring process. Especially after a long days travelling, with an energetic and
impatient 5 year old in tow. Sometimes you just want to walk in, get face to
face friendly service and get to your room for that refreshing shower as
quickly as possible, without having to listen to the complaints of other guests
waiting in line before you.
So why not streamline this process. Shorten
the waiting time and give your guests a warmer welcome? How? By ditching the
desk and implementing new technology to automate the check in.
By Removing the physical barrier between
host and guest, you have the opportunity to create a more personal, human touch.
Welcome your guests as if into your home, into a living room type atmosphere
with cosy check in lounges where guests have the freedom to check in
themselves, but can also ask a personal check in assistant for help if
required. One who actually makes eye contact with you and smiles instead of
staring at his computer screen while he checks your details.
First impressions are everything. So why not design the perfect environment to warmly welcome your guests in your lobby and use technology to speed up the check in process. This way you can also turn your reception area into a multi functional area that is 100% in line with your overall hotel concept.
So if you’re ready to give
your guests the 21st century welcome they deserve and desire, ditch
the desk! Replace it with a homely welcome area. Add a little fun and a large
dose of technology and be amazed at what you can achieve.
Carl Mills – Storyteller & Concept Creator at Studio Stoerrr
Studio Stoerrr created in total 1100 square meter unique outdoor playground concepts for Marriott Hotels & Resorts in Italy, a five star Hotel Group. The opening of both playgrounds will be spring of 2020.